I speak about service organizations, digital and design leadership, service design and user research at events and conferences, as well as for many organisations around the world.
Harvard University 2021-2022 – I spoke on service organizations as guest lecturer for two courses at the Harvard Kennedy School: the Executive Education programme on Digital Transformation and the Masters in Public Administration (MPA)
Service Design in Government 2022 – Follow the money. Service design and the green book. Co-presenter with Andrew Greenway.
Service Design in the Public Sector 2018 – Closing speaker at the two-day Estonian state government conference.
Northern UX (NUX) 2018 – How to reshape projects without antagonising people
Mind the Product Leadership Forum 2018 – Leading the organisation
UX Scotland 2018 – Changing the remit
Leading Design 2017 – Orienting organisations to deliver good services
UX London 2017 – Leading Service Design (workshop with Ben Holliday)
Service Design in Government 2017 – The Actual Problems to Be solved (workshop with Ayesha Moarif)
ConCon 5 2017 – A common way to understand services
UXPA 2014 – Designing products for expert users
IA Summit 2013 – Physical Design Methods and Animation to Explore and Communicate Design
UsTwo – User research and insight – remote user testing
UX Cambridge 2012 – Using Sketching and Animation in Big Service Design Projects
Geeky October 2012 – 90 Year Old Woman Waiting For Apple to Redesign Hearing Aids
UX Camp Summer 2012 – Experiences working on a healthcare startup