As we go about redesigning public services to be clearer, simpler and faster, we sometimes hear things like, ‘civil servants are users too.’ And of course they are. Internal users in many kinds of organisations can be inhibited by the systems they … [Continue reading]
What does ‘transformation’ really mean?
There’s a lot of talk about transformation in large organisations and enterprises. People who use services don’t care if something has been ‘transformed’ or not. They just want to do something. So when we talk about transformation, we’re already … [Continue reading]
Don’t crowd fund hardware (until you’ve read this at least)
People who fund hardware campaigns often have poor experiences, especially around delivery. We read so many posts on how to run successful campaigns. How to raise more money, increase awareness and leverage your existing social capital. But what’s … [Continue reading]
Web Summit 2013
Web Summit in Dublin was brilliantly organised. You can see talks from all four stages here: http://new.livestream.com/websummit . Here are some pretty rough notes from ten of the talks. If I don't post them now it may not happen. Hope they may be … [Continue reading]
Nobody cares what you do.
No one who’s going to use your product really gives a damn about what your product actually does or what it looks like. The thing that really matters is what it enables the people who use your product to do and what they feel about themselves after … [Continue reading]